Refund policy

Our refund policy defines the situations under which we would make a refund. By starting a project at Pixmetrix Web Design, you declare that you accept all the terms and conditions described in the refund policy.

Payments for web design projects are made to us in increments. In most cases, 50% at the beginning of the project and 50% at the end of the project. Once a payment or deposit is made, we install the development platform, and we begin to study the case to offer to our clients the most appropriate design for their brands and products or services. For this reason, the initial payment is not refundable. If a client cancels or postpones a project, Pixmetrix Web Design retains the initial deposit paid and the client may pay an additional fee for all work done.

If Pixmetrix Web Design cancels a web design project, the initial payment is refunded to the customer.